voiceovers and customer service

Tom Says: Voiceovers And Customer Service

TIP OF THE WEEK The situation reminds me that we as voice talents have to engage in good customer service all of the time. We have the potential to make mistakes on a variety of levels: pronunciation errors, incorrect file formatting, and billing boo-boos to name a few. Here are three tips to good customer…

tom dheere voiceover coach abacus nyc

Tom Says: Voice Overs & Trust

There’s an old saying in Washington politics, “Trust is the coin of the realm.” Here are two examples of demonstrating trust in your voice talent and, well, less trust. Less trust first! Last week I had a directed, remote recording session for one of my wonderful, long-standing clients. The end-client (this client has many end-clients)…

voiceovers and revisions abacus nyc tom dheere

Tom Says: Voiceovers and Revisions

Revisions. Retakes. Change Requests. Just another nice way of saying, “Somebody screwed up”. ? I’ve talked about this a few times over the years, specifically here and here. It’s worth repeating, though. One of the most important things you can do to ensure a smooth booking experience is to communicate your Change Request Policy to your client BEFORE…